Best Upon Request Concierge Program

What is Best Upon Request?

Best Upon Request is a national company that provides on-site concierge services to innovative organizations like St. Elizabeth Healthcare. In business for 30 years, their purpose is to create life-enriching experiences.

Why is this service offered?

St. Elizabeth has partnered with Best Upon Request (BEST) to help improve the pregnancy experience. BEST is here to help from the time you find out that you are pregnant up until 6 weeks after your little one is discharged from the Family Birth Place. We want our patients and families to be well cared for, and that includes assisting with needs the clinical staff may not be able to address. We want to make the birth of your child even more unforgettable.

What types of services are offered?

The concierge team can assist your family with any non-medical needs that arise during your pregnancy and up to six weeks after your baby is discharged. Best Upon Request can also help plan special gifts or celebrations to make mom, dad and older siblings feel loved.

What remote concierge services are available?

Some of the ways we can help serve you remotely include porch delivery of food, prescriptions, toiletries, porch pick-up of Amazon returns, shipping, dry cleaning, providing resources for children’s activities, handling travel cancellations and arranging home services such as lawn care, gutter cleaning, etc. *Please note: We are able to run errands within a 13 mile radius of St. Elizabeth Edgewood.

Am I eligible?

All patients and their care team are eligible to make requests from the concierge team. This includes family, friends and anyone who has a role in the care of the family to be.

Why am I required to complete an Enrollment Form ?

The one-time enrollment allows us to serve you most efficiently and to act on your behalf. We encourage moms-to-be to fill out the Enrollment Form at the time of your first prenatal visit. This will enable us to start helping you with whatever you need during your pregnancy. BEST meets the Payment Card Industry Data Security Standard (PCI DSS) requirements to protect all personal and payment information.

How much does the service cost, and am I required to tip the concierge?

There are no additional costs to access the concierge, just the cost of the goods and services you request. BEST accepts cash and all major credit cards as payment to vendors or to reimburse BEST. The concierge team does not accept tips, but would appreciate if you fill out a Feedback Form, explaining how BEST service impacted you!

Contact a Concierge

The BEST team is eager to serve and looks forward to meeting you.

Onsite/Mobile hours of operation are 8 a.m. to 8 p.m., Mon-Fri and 8 a.m. to 4:30 p.m. Sat-Sun.

Mobile concierge services available within a 13 mile radius of St. Elizabeth Edgewood.

Enroll online, call (859) 468-8937 or email

Learn More About BEST

Hear from St. Elizabeth and the BEST team to learn more about this complementary concierge service.

Explore the Family Birth Place!

Take a virtual tour with Google Street View and see what to expect before you deliver your bundle of joy.