Website Privacy Policy

1. Our Commitment to Privacy

We, St. Elizabeth Healthcare, being the owner and operator of the website, respect the privacy of your information. This website is referred to in this Privacy Policy as “our website” or “our site”. We provide this explanation about our online information practices as a show of our commitment to protect your privacy.

We do not sell or rent personally-identifying information collected during your use of our website. In addition to this Privacy Policy, users of the website should consult the St. Elizabeth Healthcare Terms of Use. This Privacy Policy does not apply to protected health information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA).
St. Elizabeth Healthcare’s use and disclosure of PHI is fully described in our Notice of Privacy Practices.

2. The Information We Collect

The user information we may collect in connection with your use of our site is categorized as follows:

    • Information you provide us – We receive and store some information that you either enter on our Web site or that you provide through the website in some other way via site forms. You may encounter such forms, for example, when registering for an event or a class. Examples of this type of information include:
      • Data that may personally identify you, for example your name, phone number, and email address;
      • Other information that you provide by filling in forms on the website; and
      • Your responses to surveys that we might ask you to complete.

If you opt-in to receive information regarding a service or event, by providing us your information you give us your permission to use such information in communicating with you.

  • Information we collect automatically – We collect non-personally identifying information about you automatically as you navigate through or use our website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, pixel tags, and other technologies. As you navigate through and use our site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:
      • Details of your visit to our website, such as traffic data, location, logs, referring pages, date and time of your visit to or use of our website, and other communication data and the resources that you access and use on our site;
      • Information about your computer, mobile device, and internet connection, specifically your IP address, browser type, and App version information; and
      • While we do not generally use geolocation, the MyChart App can collect and use geolocation information only for the limited purpose of facilitating check-in to your scheduled appointment upon arrival. Please refer to the MyChart Terms of Use for more details on this functionality and how you can remove such permission at any time.

We need this information to provide services that you request from our website and to let you know of additional services about which you might be interested. We also use this information to customize your experience using our site.

In addition, we automatically gather general statistical information about our website and visitors, pages viewed, number of visitors, but in doing so we do not reference you by individual name, e-mail address, or telephone number. We use this data in the aggregate to determine how much our users use parts of our site so we can improve our site. We may provide this statistical information to third parties, but when we do so we do not provide personally-identifying information without your permission.

As part of our service, and our service providers, we may use cookies and other technologies to store information about you. Some features of our site may be available only through the use of a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer’s hard drive or mobile device. Generally, we use cookies to gather statistical information about usage, to research visiting patterns, and to help target advertisements based on user interests, and track progress and participation in services. Preference and options configurations in your browser determine if and how a cookie will be accepted. You can change those configurations on your computer if you desire. By changing your preferences, you can accept all cookies, you can be notified when a cookie is sent, or you can reject all cookies. If you do so and cookies are disabled, certain features of our site may be unavailable.

Pages on our site, or our emails, may contain small electronic files known as pixel tags that permit us, for example, to count users who have visited our site or opened an e-mail and for other related site statistics.

We use Google Analytics to collect certain information relating to your use of our site. Google Analytics uses cookies to help us analyze how users use our site. To find out more about how Google Analytics uses data, please visit Google’s website and its pages that describe Google Analytics in more detail.

3. Surveys & Testing

We occasionally survey users and monitor their actions on our site. The information from these surveys, heatmaps and recordings is used in an aggregated, de-identified form to help us understand the needs of our users so that we can improve our digital experience. This aggregated, de-identified information may be shared with third parties with whom we have a contractual relationship to perform services on our behalf. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow up, you may decline to provide it.

4. Security

We employ reasonable and current security methods to prevent unauthorized access, maintain data accuracy, and ensure correct use of information. Whenever you voluntarily disclose personal information online — for example, on message boards, through e-mail or in chat areas — that information can be collected and used by others. No data transmission over the Internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect your information, we cannot ensure or guarantee the security of any information you transmit to us, and you do so at your own risk.

During the normal course of doing business, we will continue to share your information among our business units, our affiliates and unaffiliated third parties as necessary in order to operate our site and business. For information on our use of protected health information, please visit our Notice of Privacy Practices and the Terms of Use associated with MyChart.

5. Children Under 18

Our site is not intended for users under the age of 18. No one under the age of 18 should provide any information to our site. We do not knowingly collect personal information from users under 18. We have no way of distinguishing the age of individuals who access our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities or other applicable services.

6. Changes to Our Policy

Any changes to our Privacy Policy will be communicated through our website. Information collected before changes are made will be secured according to the previous Privacy Policy.

7. Your Consent

By using our website, you consent to the collection and use of this information in the manner described in this Privacy Policy.