Pay My Bill
While you certainly have the option to pay your bill via standard mail delivery or over the phone, many people prefer the convenience of the St. Elizabeth Healthcare online Patient Bill Pay System. Given convenient online access 24 hours a day – 7 days a week, paying online can help make life easier for you.
Bank Account Cards or Credit Cards Accepted:
If you have a question about your bill, contact our customer service representatives.
Phone: (859) 655-4100
Hours: 8 a.m. – 4:30 p.m., Monday through Friday.
Uninsured Patients (Call (859) 301-9090 Monday – Friday between the hours of 9 a.m. to 7 p.m.)
The focus of the financial counselor is to secure Federal and State funding (i.e. Social Security, Disability, Medicaid, or Kentucky DSH) for uninsured patients. The financial counselor utilizes a social services approach to help uninsured patients secure such funding. These efforts include face-to-face interviews with patients (even visiting patients at their homes to assist them with the application process), filing necessary paperwork on their behalf, and acting as a patient advocate.
Insured Patients (English online application or Spanish online application)
This is a Hospital sponsored program is designed for individuals that live outside of Kentucky or individuals that have balances remaining after their insurance has processed their claim. This Program ensures that all individuals are able to receive medically necessary care regardless of their ability to pay. This program provides substantial relief from hospital bills if the patient’s family income is below 200% of the Federal Poverty Guidelines. Patients must complete an application to be eligible for this financial assistance and provide proof of household income.
Catastrophic Discount Program – Please call (859) 655-1925 for information.
A Catastrophic Discount Program is also available to provide substantial financial assistance to those uninsured patients who experience costly and extended episodes of care due to serious sickness or injury. Under this program, we may limit the uninsured patient’s financial obligation to 20% of the patient’s annual family income.
Uninsured Discount Program – Please call (859) 655-1925 for information.
For those uninsured patients who do not qualify for any of the aforementioned discounts, we extend an automatic discount to their hospital bills.
If you have additional questions or need assistance in completing the application please call (859) 655-1925, Monday through Friday from 8 a.m. to 3 p.m. to speak with a Financial Services Representative.
Financial Assistance Policy (English online FAP or Spanish (español) online FAP)
View a complete list of providers not participating in St. Elizabeth Healthcare’s Financial Assistance Program. English or Spanish (Español).
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing. In these cases, you shouldn’t be charged more than your plan’s copayments, coinsurance and/or deductible.
Read more at Patient Protection for Out-Of-Network Billing.
Billing and Collection Policy (English online Billing and Collection Policy or Spanish (español) online Billing and Collection Policy)
We’ve listed answers to frequently asked questions about our online payment service below. If you need more information or an answer to a question not covered here, please contact customer service.
Which browsers do you support?
Our service supports Netscape Version 6 and Internet Explorer (IE) Version 4 or higher, because these versions support “strong” encryption. (Encryption allows us to encode your information so that no one else on the Internet can read it.) There are a few exceptions listed below.
Please be aware that:
- You must be using 128 bit encryption, and it must be turned on in your browser. (See your browser’s online help for more information.)
Exceptions, as noted above, include:
- Internet Explorer 4.5 for Macintosh. This browser has problems that may cause this site not to function properly. We recommend Macintosh users who wish to use IE upgrade to the most current version.
- IE Version 4 may work satisfactorily. However, 128 bit encryption (also called strong encryption) was not included in all releases of Internet Explorer Version 4. To avoid this problem, we recommend IE users upgrade to the most current version.
- Netscape Navigator and Netscape Communicator lower than Version 6. These browsers do not follow web standards for dynamic content. To avoid these problems, we recommend Netscape users upgrade to the most current version.
What information do I need in order to make an electronic payment?
All information required to make an online payment is clearly listed on the payment screens. If you attempt to make an online payment and have forgotten to complete all required fields, you will receive a reminder so that you are aware of the missing item or items.
The balance due on my bill doesn’t seem to be right. What should I do?
All questions regarding your account balance should be directed to customer service at the number listed.
What if my payment account does not have sufficient funds to cover a payment?
We make withdrawals authorized by you from the financial account that you designate as the payment account. As with any payment account, you must provide sufficient funds to cover all payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges for payments attempted against accounts with insufficient funds.
Is it safe to pay bills online using your service?
We are committed to protecting your personal information. Whenever you are paying bills, you are using a secure connection that fully protects your information. Data you provide cannot be viewed by anyone else on the Web. We do not share your information with anyone else.
Security is maintained by industry-standard SSL (secure socket layer) encryption and decryption technology. The SSL protocol is used to ensure that your information is sent directly to us, and that only we can decode it. Please take notice of our security certificate listed on our online payment site.
While you are using our service, we need to store some information on your computer’s hard drive in the form of a cookie. (A cookie is a small file that a Web site puts on your hard drive so that it can retain information for later use.) For this reason, the cookie functionality must be enabled in your browser in order to use the digital billing system. However, the cookie will never read information from your hard drive or copy information about other sites that you visit.
What kind of access do you have to my banking (financial) account?
We only have access to your account to make payments that you have authorized. We never access your payment account(s) without your authorization and, as noted above, we never have information about your account balance.
- We record email contact information strictly for our internal use. We do not sell or distribute personal information.
- We send confirmation emails regarding payments and certain types of maintenance. Confirmation emails help guard against fraudulent use of the system.
- We record your use of the system to the extent we are aware of when log-in occurs. We also keep statistics about how the system is used. This information helps us plan better services and improve system performance.
- We use encrypted transmission (Secure Socket Layer – SSL) for all transactions on our billing site.
- We do not share cookies with any outside agency.
- We do not place shared cookies or customer profiling banner ads on our pages.
- We do not retain credit card information (unless you specifically tell us to for your convenience) except for audit trails which are used to prove transactions. The audit trails have portions of the card number marked out for enhanced privacy.
Online Website Agreement and Authorization for Payments
The St. Elizabeth Healthcare Web Site (the “Service”) is an on-line bill viewing and payment service provided by St. Elizabeth Healthcare.
Please read this Agreement carefully before accessing or using the Service. By accessing or using the Service, you agree to be bound by the terms and conditions below. If you do not accept the terms and conditions of this Agreement, you may not access or use the Service. St. Elizabeth Healthcare may modify this Agreement from time to time, and such modifications shall be effective immediately upon posting of the modified Agreement. By continuing to access or use the Service following such modifications, you agree to be bound by the modified Agreement. St. Elizabeth Healthcare has no obligation to notify users of the posting of a modified Agreement.
Payment Services. By accessing the Service, you authorize St. Elizabeth Healthcare (1) to establish and maintain your payment authorizations and (2) to process your payments according to your instructions.
Types of Payments and Payees. You may use the Service only to authorize the payment of bills owing to St. Elizabeth Healthcare. Payments that you authorize will be made from a bank or financial institution account (the “Transaction Account”) that you designate. It is your responsibility to establish and maintain the Transaction Account and to pay any and all fees associated with the Transaction Account.
Timing. By providing St. Elizabeth Healthcare with a payment authorization under the Service, you authorize St. Elizabeth Healthcare to charge the Transaction Account to remit funds on your behalf to pay your bills owed to St. Elizabeth Healthcare. It is your responsibility to make timely payment authorizations, so that the funds will arrive at St. Elizabeth Healthcare before the date on which they are due. You should submit all payment authorizations to St. Elizabeth Healthcare at least three (3) business days before the actual due date for the bills (not the late date). A “business day” means any day other than Saturday, Sunday, a federal holiday, or any other day on which banks in the United States are not generally open for business. You shall bear the risk and the responsibility for paying any late charges or penalties resulting from the late receipt of any payment made under the Service; provided, however that St. Elizabeth Healthcare agrees to waive late charges and penalties resulting from late receipt of payment, in the event that your payment authorization was made more than (3) business days before the actual due date and the payment is late solely due to St. Elizabeth Healthcare’s failure to promptly process your payment authorization.
Responsibility of St. Elizabeth Healthcare. St. Elizabeth Healthcare will use all reasonable efforts to process all your payment authorizations promptly and properly, provided the authorizations are actually received by St. Elizabeth Healthcare. St. Elizabeth Healthcare will not be responsible for any failure to process a payment authorization that is not actually and completely received by St. Elizabeth Healthcare for any reason, including user error, equipment malfunction, natural disasters or impediments, or inaccurate or incomplete information.
If St. Elizabeth Healthcare does not process a payment request on time or in the correct amount, St. Elizabeth Healthcare will be liable for your losses, but in no event shall St. Elizabeth Healthcare’s liability exceed the amount of the affected payment authorization. However, St. Elizabeth Healthcare shall incur no liability fees if it is unable to complete a payment authorization initiated by you because of the existence of any one or more of the following circumstances:
- The Transaction Account does not contain sufficient funds to complete the transaction, or the transaction would exceed the credit limit applicable to the Transaction Account.
- You have not provided St. Elizabeth Healthcare with correct names or account information.
- Circumstances beyond St. Elizabeth Healthcare’s control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper transmission of your payment authorization and St. Elizabeth Healthcare has taken reasonable precautions to avoid those circumstances.
- St. Elizabeth Healthcare fails to receive a full and complete payment authorization.
- You have made any false or materially misleading statement or representation in connection with any payment authorization.
- The bank or financial institution maintaining the Transaction Account refuses or is unable to honor a payment request from St. Elizabeth Healthcare.
Bank or Financial Institution Limitations. In using the Service, you are requesting St. Elizabeth Healthcare to make payments for you from your designated Transaction Account. If your bank or financial institution is unable to process a transaction (for example, there are not sufficient funds in the Transaction Account to cover the transaction, or if funds in the account are unavailable for any reason), the transaction may not be completed. There may be limits or restrictions upon the number or frequency of payments that may be made from your Transaction Account under applicable law or under the terms of your agreement with the bank or financial institution maintaining the Transaction Account. St. Elizabeth Healthcare’s obligations under the Service are subject to any such limits or restrictions, and St. Elizabeth Healthcare has no duty to notify you of any such limits or restrictions.
Charges. As a customer of the Service, you will not be charged by St. Elizabeth Healthcare for payment authorizations that you choose to send electronically.
DISCLAIMER OF WARRANTIES. ST. ELIZABETH HEALTHCARE IS PROVIDING THE SERVICE “AS IS” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON INFRINGEMENT. ST. ELIZABETH HEALTHCARE DOES NOT WARRANT THAT THE SERVICE IS ERROR-FREE, OR THAT ACCESS TO AND USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
LIMITATION OF LIABILITY. IN NO EVENT SHALL ST. ELIZABETH HEALTHCARE OR ANY LICENSORS BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE SERVICE, WHETHER INCURRED BY YOU OR ANY THIRD PARTY, EVEN IF ST. ELIZABETH HEALTHCARE OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OR MAY OTHERWISE KNOW OF THE POSSIBILITY OF SUCH DAMAGES. Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages, so the above limitation may not apply to you.
Assignment. You may not assign this Agreement to any other party. St. Elizabeth Healthcare may assign this Agreement to any directly or indirectly affiliated company. St. Elizabeth Healthcare may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
General. This Agreement is governed and shall be construed in accordance with the laws of the State of KY, excluding its choice of law rules. This Agreement constitutes the entire agreement and supersedes any prior agreements or understandings, oral or written, between St. Elizabeth Healthcare and you concerning the Service and may only be amended as provided herein. Failure or delay in enforcing any right or provision of this Agreement shall not be deemed a waiver of such provision or right with respect to any subsequent breach or a continuance of an existing breach. If any provision of this Agreement shall be held to be unenforceable that provision will be enforced to the maximum extent possible, and the remaining provisions of this Agreement will remain in full force and effect.
St. Elizabeth Healthcare
Edgewood, KY 41017
Call Center Hours: Monday – Friday 8 a.m. – 4:30 p.m.
Walk-in Cashier Hours: Monday – Friday 8 a.m. to 4:30 p.m.