Selecting an EAP

The mission of the St. Elizabeth Employee Assistance Program is to partner with business, industry, human resource professionals, and employees to resolve personal issues which impact or have the capacity to impact work performance.

Why have an EAP?

The Employee Assistance Professional Association (EAPA) reports that for every $1 invested in EAP there is a return of $6 through:

  • Reduced absenteeism
  • Reduced turnover
  • Reduced tardiness
  • Increased productivity
  • Decrease in insurance utilization
  • Decrease in workers compensation claims

Location and Hours

St. Elizabeth Employee Assistance Program
4123 Olympic Blvd.
Suite 151
Erlanger, KY 41018


Phone Number
Phone: (859) 301-2570
Toll Free: 1 (800) 436-9300
Fax: (859) 655-6030


The following checklist is designed to assist you in selecting an EAP vendor.

  1. Does the EAP offer the option of both male and female counselors? _____Yes _____No
  2. Are the EAP counselors STATE licensed or certified? _____Yes _____No
  3. Do the EAP counselors have a minimum of a master’s degree? _____Yes _____No
  4. Can the EAP provide resumes/vitae of each counselor? _____Yes _____No
  5. Does the EAP offer day and evening appointments five days a week in Kentucky? _____Yes _____No
  6. What are the exact hours of clinical appointment availability? ______
  7. Is a counselor available 24 hours a day, 7 days a week? _____Yes _____No
  8. Does the EAP have a formal supervisory referral process? _____Yes _____No
  9. Does the EAP offer quarterly utilization/activity reports? _____Yes _____No
  10. Is the EAP available to respond to company requests in a timely manner? _____Yes _____No
  11. Are the telephones answered after hours? Explain how. _____Yes _____No
  12. Is a counselor available to be on-site at your facility for an intervention? _____Yes _____No What is the response time?
  13. Has the EAP ever lost a contract to another vendor? _____Yes _____No
  14. Does the EAP offer client satisfaction/feedback? _____Yes _____No
  15. Are the counselors employees of the EAP or are they private practitioners on contract (affiliates)? _____Yes _____No
  16. Is EAP the provider’s sole focus? _____Yes _____No
  17. Is the EAP office designed for anonymity and confidentiality? Explain. _____Yes _____No
  18. Can the EAP provide a list of training programs they offer? _____Yes _____No
  19. Can the EAP provide samples of promotional materials? _____Yes _____No
  20. Does each therapist have a minimum of three years post graduate clinical experience? _____Yes _____No
  21. Does the EAP have clinical interns providing counseling? _____Yes _____No
  22. Does the EAP have counselors trained in Critical Incident Stress Debriefings (CISD)? _____Yes _____No

St. Elizabeth EAP Service Overview

  • Comprehensive contract implementation
  • Counseling/Referral/Follow-up
  • Training and Wellness
  • Contract Maintenance
  • Promotional and marketing materials
  • Management Consultation
  • Crisis Intervention
  • Fitness for Duty Assessment
  • Expansive Clinical Availability
  • Confidentiality
  • Evaluation of Services by both employers and employees
  • Drug Free Workplace compliance
  • Department of Transportation SAP compliance

Learn More

Contact Us

For more information or to schedule an appointment with the St. Elizabeth Employee Assistance Program, please call (859) 301-2570.

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