Every time I receive care I feel rushed the door despite having to wait long periods to be seen. No concern to have any of my questions answered. Makes assumptions or questions answers I provide to basic information or for the reason for my appointment. Overall, I unstatisfird with the care I recieved since switching care providers years ago. Will be looking for a new one

Nurse Thornton is a great listener. Empathic and kind!

Dr Thornton was amazing

Everything went well

She seemed to want to get done with me as soon as possible.

Video visit lasted less than 1 minute.

Wonderful staff from the check in assistant to the nurse to the doctor

I appreciate the care Shelby gives me

Dr Shelby always explains things to where my 3 and 4 year olds understand it. She is amazing and I won't take my little ones anywhere else.

My experience with Shelby Thornton was good. I felt very comfortable talking to her.

I really like and feel comfortable with Shelby. After losing my primary care doctor, I have followed with Shelby. Moving forward, I perfectly satisfied with having Shelby manage my healthcare. Easy to communicate with and very personal.

Dr. Shelby answered all my questions and gave me some tips.

Spoke about all medications, instructed to complete blood work.

Appointment was scheduled for 9:30 provided er did not enter room til 10:13 did not apologize for delay or introduce herself did not even acknowledge the delay. Was very quiet and closed off not welcoming made me uncomfortable felt like I was inconveniencing her by being there

*Shelby Thornton is always very personable, showing concern or glad about good medical news. Would always recommend her for St. E. phy.

Good experience.

I thank Shelby for her kindness and caring towards me and wish her all the best in her future endeavors.

Shelby could give a few lessons to the other Docs!

Great experience

Shelby is the best

Overall I had a very bad experience during this visit. The doctor was late, and it was clear that she was short on time and not interested in treating me at this time or anytime in the future.

Good experience

*Dr. Shelby Thornton is a very good and very thorough. She really takes the time with her patients. She is awesome.

I had to go out of my way to explain why I was there in the first place, I was able to get a change of my medication, but I had to ask myself what the risks/side effects of the new medication would be, and wasn't asked many questions when it concerned my mental health, it was as though I was just another statistic under someone's belt. I felt alone in my fight and wasn't given any advice or additional resources to help me with my mental state.

I've never had a medical professional say \"I'm going yo do my best to take good care of you\". That really struck me. I will return to see the nurse practitioner because of her caring demeanor.

Felt like I was talked to, felt very robotic.

Shelby Thornton always knowledgeable and helpful

Dr. Thornton was very attentive to my concerns and issues. The treatment given to me was spot on. She also assisted in getting my medication in which I take daily, sent to me timely. She went above and beyond my expectations.

I found her rude and dismissive.

I felt unimportant and dismissed.

She listened and concerned

She listens and explains all issues. Very easy to talk to. Addresses all concerns.

Shelby is a great physician Always takes the time to listen to what you have to say and take the time to answer your questions thoroughly Always recommend her

She seems very distant. Found it really hard to communicate with her. She passed my questions on to my specialist. Didn't seem concerned I'm what was bothering me. Seemed very judgmental because of my past. Would really like a new primary care doctor.

Excellent doctor. Always helpful

She was brief with visit. Did not answer all my questions.

Was rushed and felt like my health was no concern my questions were ignored basically and I feel like I'm just a easy payment plan

Shelby told me she did not know what was wrong with me and that it was something viral. It ended up being severe effects from motion sickness from the cruise I had been on leading to the visit. I informed her of the symptoms and side effects I had from the prescribed motion sickness medicine given to me. Her first conclusion was Covid and then she ended with a virus that needed to run its course. I had to find out from others and my own research.

Professional and informative and kind

She always is very professional.

She seemed like she was in a big hurry. Didn't answer my questions. When I asked about what I could eat the answer was Gatorade. I don't believe this is a good. I prefer not to see her again

There were no problems.

If Dr Dunaway is not available, I would have no problem in seeing her. We did talk about my diabetes, if there was any other meds to help me, other then insulin, she said No. I know there are other meds and I will be discussing with my Dr.

I'd rather be close to my home in Florence. And with someone that can resolve my prescription issue.

Have known the care provider for 7 visits and the provider still knows nothing about me or my past conditions or seems to care

Was very disappointed. Spent 3 mins from time she entered to time she left with me. Told me it was related to a condition I have had and didn't listen that pain was not in that area. Just told me to take a pill and no interest in talking about why it was flaring up or ways to prevent it other than taking a pill every day for the foreseeable future.

My visit at the office. They treat me decent sometimes I do listen very well thank you very much

Most of friends and family already has a providede

Excellent

Shelby Thornton is one of my favorite people to see at this office. She is always listening to my concerns.

Great job

I always get my questions answered

I love Shelby! She is extremely knowledgeable, understanding and professional. Great listener too!

Shelby Thornton is the best

Dr listened to all my concerns and was very attentive. Very good experience.

Shelby was very professional and kind. She made referrals that got me prompt service and was very impressed at the thorough exam and time she spent with me.

Didn't wash hands at anytime.

I absolutely love every physician at the crescent springs location

I used a televisit for this matter.

Shelby always thoroughly explains what she is doing in my care. She didn't stop until my ears were completely cleaned out. She always gives the best care advice on what needs to be done next.

She entered the room and didn't even introduce herself. She showed little to no interest in my concerns. Ordered blood work but didn't explain what would happen if blood work came back fine. And she acted like she didn't want to be there. It was a very frustrating experience to come in with concerns and have her act like she has no interest in talking to me about how to solve them or what could potentially be causing it.

I felt rushed. She told me she would go over test results and refer me to a gastro. She did not follow up. Felt she was only interested in ordering test instead of helping find the issue. Not the first time I've asked these question or tried to get answers she doesn't seem up to date on medical