Estimates: Frequently Asked Questions

St. Elizabeth Healthcare provides an estimate to let patients know what their estimated out of pocket cost will be based on services that are ordered and/or scheduled by a provider and insurance benefit information (at the time the estimate is given). The actual amount due is subject to change based on the procedure performed and actual benefits provided by your insurance company.

Do you offer a discount for prompt pay?2021-03-31T19:53:48+00:00

St. Elizabeth extends a 15% discount for patients that pre-pay their estimated out of pocket.

How can I get an estimate for a test or procedure?2021-03-31T19:53:48+00:00

The Pre-Access department will provide an estimate to you when you are scheduled/pre-registered for a hospital test(s) or procedure over the phone. If you don’t receive an estimate when you are scheduled or pre-registered, you will receive an estimate at the time of registration.

If your provider ordered services for an unscheduled service such as an x-ray or EKG, the Registration department will provide an estimate upon your arrival.

What hospital services do you not provide an estimate for?2021-03-31T19:53:48+00:00

There are several insurance carriers and services that out of pocket benefits don’t apply to, may be difficult to estimate, or are not provided electronically. At the time of scheduling or pre-registration, we will advise if this applies to you. For these services, you may be asked to pay a copay or standard amount up front instead of an estimated out of pocket due.

What services are included on the estimate for my test(s) or procedure?2021-03-31T19:53:48+00:00

The estimate will only include hospital charges. Other provider charges are not included in the estimate. You may receive a separate bill for services such as physician, radiologist, and anesthesiologist fees. Phone numbers for frequently used provider services are included below:

St. Elizabeth Physicians: (859) 344-5555
Radiology Associates of Northern Kentucky: (877) 448-8667
Anesthesia Group Practice: (859) 341-2666

Why is my bill a different amount than what was listed on my estimate?2021-03-31T19:53:48+00:00

The information provided is a hospital estimate and is not a guarantee of final billed charges. Final billed charges may vary from hospital estimates for many reasons, such as the patient’s medical condition, unknown circumstances or complications, final diagnosis and actual treatment provided. Insurance benefits may also cause a final bill to vary from an estimate. Insurance benefit information is based on information provided by your insurance company as of the date of the estimate. Benefits and eligibility are subject to change. The information obtained from the insurance carrier may not reflect any payments that are currently in process, which could cause a change in the actual amount due.

What if I don’t have insurance?2021-03-31T19:53:48+00:00

St. Elizabeth will still provide you with an estimate that includes a 40% self-pay discount. This discount is also applicable on your final bill.

What can I do if I cannot afford the estimated cost of the health care services?2021-03-31T19:53:48+00:00

If you are unable to pay the estimated amount due for your services, you may qualify for financial assistance. You can find an application here. If you would like to discuss financial assistance options, please call (859) 655-1925 Monday-Friday from 8 a.m.-3 p.m. for more information.

Go to Top