COVID-19 Information Hub We at St. Elizabeth Healthcare want to ensure our patients, visitors and staff remain healthy as the COVID-19 virus spreads in the United States. While most cases result in a mild illness, certain populations are at higher risk for complications including elderly patients and those with chronic health conditions such as lung disease, heart disease and diabetes. We will continue to collaborate closely with local, state and public health leaders. It’s a team effort and we are working to ensure the safety and health of our patients, our associates and our community. We’ve designed this page for you so that we can share important information, updates and resources. NEW St. Elizabeth COVID-19 Helpline 1-800-737-7900 WHAT is This New Helpline? This is a new phone number dedicated to answer questions/concerns regarding COVID-19. WHO Should Call This Helpline? Anyone needing help with COVID-19 concerns. Both new and existing patients can call for support. WHEN Can I Call the Helpline? The helpline is open every day from 7:30 am – 10:00 pm. After hours, you can leave a message and we will return the call. Translation provided by Google / Quick Links If you are in the state of Kentucky, please call the state COVID-19 hotline for an evaluation of your symptoms and guidance for your next steps: 800-722-5725. For the state of Ohio, please call the state COVID-19 hotline: 833-427-5634 For the state of Indiana, please call the state COVID-19 hotline: 317-233-7125 Up-to-date information on Coronavirus in Kentucky: kycovid19.ky.gov Important Information Related to COVID-19 NEW Visitor Restrictions St. Elizabeth Healthcare has activated new visitor restrictions to protect the health of our patients, associates, physicians and community. SEE RESTRICTIONS Location Changes To best respond to this national health crisis, St. Elizabeth is temporarily closing locations and expanding hours at others. VIEW LOCATION CHANGES Entry Point Changes St. Elizabeth has reduced the number of available entry points for patients and visitors to enter at each of our facility and hospital locations. VIEW CHANGES Can I Get Tested? Testing Criteria for COVID-19. There have been many questions about the criteria for getting a COVID-19 test. While we recognize that this environment creates anxiety that drives people to want to be tested, it's important that we test appropriately. St. Elizabeth is following CDC guidelines for testing prioritization; inpatients are the top priority, so that we can place patients in the appropriate units and preserve personal protective equipment (PPE) for those who do not have COVID-19. Healthcare workers and first responders who are symptomatic are the next priority, along with symptomatic individuals who are at higher risk for complications due to COVID-19 because of underlying health conditions or their age. Otherwise healthy individuals in low-risk categories are not recommended for testing, as the test will not change their care plan. In no cases is it recommended to test asymptomatic individuals. If you have questions, please call our COVID-19 Helpline: 1-800-737-7900. Read More About the CDC Testing Guidelines CALL THE COVID-19 HELPLINE: 800-737-7900 How Can You Help? Send a Care Card! If you are unable to visit a loved one in the hospital, you can let them know you are thinking of them by sending a Care Card. Click the button to learn more. SEND A CARE CARD How to Make a Mask If you would like to help St. Elizabeth's doctors and nurses during this crisis, make a mask and donate them. Find more information below. HOW TO MAKE A MASK Help a Healthcare Hero! Want to help a hero? Write a letter? Donate food, masks, give to our employee crisis fund. Click to learn more about how you can help a hero. HOW TO HELP A HERO #FlattenTheCurve? What's the Big Deal? Read why it's important to stay home and help us flatten the curve! READ MORE ON CINCINNATI.COM LEARN MORE ABOUT VIRTUAL HEALTH HOW TO COMPLETE A VIRTUAL VIDEO VISIT Dear valued patients and visitors, We at St. Elizabeth Healthcare want to ensure our patients, visitors and staff remain healthy as the COVID 19 virus spreads in the United States. While most cases result in a mild illness, certain populations are at higher risk for complications including elderly patients and those with chronic health conditions such as lung disease, heart disease and diabetes. Much like the flu all patients should take precautions to reduce the spread of COVID 19. Wash your hands frequently and avoid touching your face Keep space between yourself and others and stay away from those who may be sick Avoid unnecessary time in public places, travel (especially air travel or cruises) Stay at home as much as possible if there are cases reported in your area If you develop symptoms we recommend staying at home and contacting your primary care physician to determine next steps unless you need emergency care. This reduces the spread of disease to other patients and the staff in our offices. If cases of COVID 19 are reported in the Northern Kentucky Area and you have a chronic illness we recommend you consider rescheduling any routine appointments. Check with your primary care physician or specialist to see if Video Visits are an option until cases of the virus subside. We will extend prescriptions for 30 days to ensure you do not run out of medication. For more information visit Coronavirus.gov ATTENTION ALL PATIENTS For your safety and the safety of others, please tell staff immediately if you have these symptoms: Fever Cough Respiratory illness Shortness of breath. Also, please tell staff immediately if within 14 days of symptoms onset, you: Recently traveled from or had close contact with someone who recently traveled from affected geographic areas: China, Iran, Italy, Japan, South Korea. Been in contact with a known or suspected COVID-19 patient. Please following these instructions: 1. If you are at home, please call your primary care office and inform a staff member. Please click here to find a provider's office location. 2. If you are at an Emergency Room, please return to your vehicle and call a number below. A staff member will come out to greet you and give you further instructions. Covington ER: (859) 655-4353 Edgewood ER: (859) 301-2250 Florence ER: (859) 212-5441 Ft. Thomas ER: (859) 572-3618 Grant Co. ER: (859) 824-8114 Cafeteria Changes and Gift Shop Closures Cafeteria In an effort to promote health and safety, the following changes will be made at cafeterias and cafés on St. Elizabeth campuses: Edgewood Cafeteria For breakfast, lunch and dinner, we have eliminated self-serve until further notice. Overnight hours (2:00 a.m. - 4:00 a.m.), all food will be “grab-n-go,” meaning picking up food and taking it elsewhere to eat. Florence Cafeteria For breakfast, lunch and dinner, we have eliminated self-serve until further notice. Ft. Thomas For breakfast, lunch and dinner, we have eliminated self-serve until further notice. New Day Cafés Edgewood: Closed Florence: Closed Ft. Thomas: Closed Covington: Maintaining normal business hours Additionally, in efforts to promote social distancing, we will be reducing available chairs and tables. We apologize for any inconvenience these changes may cause. Gift Shops To comply with Governor Beshear’s order to close all non-essential retail businesses, we have temporarily closed all Gift Shops. We apologize for any inconvenience.