Selecting an Employee Assistance Program

The following checklist is designed to assist you in selecting an EAP vendor.

Yes	No	Does the EAP offer the option of both male and female counselors?
Yes	No	Are the EAP counselors STATE licensed or certified?
Yes	No	Do the EAP counselors have a minimum of a masters degree?
Yes	No	Can the EAP provide resumes/vitae of each counselor?
Yes	No	Does the EAP offer day and evening appointments five days a week in Kentucky? What are the exact hours of clinical appointment availability?
Yes	No	Is a counselor available 24 hours a day, 7 days a week?
Yes	No	Does the EAP have a formal supervisory referral process?
Yes	No	Does the EAP offer quarterly utilization/activity reports?
Yes	No	Is the EAP available to respond to company requests in a timely manner?
Yes	No	Are the telephones answered after hours? Explain how.
Yes	No	Is a counselor available to be on-site at your facility for an intervention? What is the response time?
Yes	No	Has the EAP ever lost a contract to another vendor?
Yes	No	Does the EAP offer client satisfaction/feedback?
Yes	No	Are the counselors employees of the EAP or are they private practitioners on contract (affiliates)?
Yes	No	Is EAP the provider's sole focus?
Yes	No	Is the EAP office designed for anonymity and confidentiality? Explain.
Yes	No	Can the EAP provide a list of training programs they offer?
Yes	No	Can the EAP provide samples of promotional materials?
Yes	No	Does each therapist have a minimum of three years post graduate clinical experience?
Yes	No	Does the EAP have clinical interns providing counseling?
Yes	No	Does the EAP have counselors trained in Critical IncidentStress Debriefings (CISD)?