Safety or Quality Concern?

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services, or contact the manager of the department. If you do not believe the department manager has adequately addressed your concern, we encourage you to contact our Patient Relations department at (859) 301-5581. St. Elizabeth Medical Center is committted to resolving care and safety issues in a timely manner.

However, if your concerns are not resolved with the department involved or with our Patient Relations department, then you may report your concern or register a complaint with the following:

Joint Commission’s Office of Quality Monitoring

Phone: 1-800-994-6610
Email: complaint@jointcommission.org

Kentucky Division of Health Care Facilities and Services

Office of the Inspector General
P.O. Box #12250
Lexington, KY 40582-2250

Phone: 859-246-2301